Intercom on Product: Riding the AI wave in 2024 скачать в хорошем качестве

Intercom on Product: Riding the AI wave in 2024

Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead. 🗂️ Chapters 00:00 Reflecting on 2023: The Year of Generative AI 01:06 The Potential of Wearable AI Devices 06:15 The Downsides of AI and Misapplications 14:10 The Start of a new S-Curve and the Future of AI 21:39 The Importance of Timing and Iteration in Tech 25:08 The Role of Design and Aesthetics in AI Products 28:50 The Potential Expansion of OpenAI's Offerings 33:05 The Need for Deep Investments in AI 36:10 The Impact of Apple's AI Integration on Market Readiness 39:35 The Shift to Infinite Games in Customer Support 42:45 The Changing Culture of Customer Service 44:31 The Evolution of Design and Product 48:37 The Concerns for Product Management 📝 Transcript: https://www.intercom.com/blog/videos/... 😁 Follow the people:   / destraynor     / pauladams     / emmetconnolly   Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/us/podcast... 🎧 Spotify https://open.spotify.com/show/6d9s4PB... 🎥    • Intercom on Product: Building Software in ...   💻 RSS Feed https://rss.art19.com/intercom-on-pro... Say hi on 👋 Twitter:   / intercom   LinkedIn:   / intercom   Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin 🏠 www.intercom.com #customersupport #customerservice #intercom