10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre скачать в хорошем качестве

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

This is our first vlog, in which Charlie - our Features Editor - shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT). Many of these ideas originate from his popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT). You can find out more about this article here: https://www.callcentrehelper.com/safe... For more articles regarding the individual tips presented in this video, which are a little more in-depth, check out the following: Signposting: https://www.callcentrehelper.com/sign... Call Routing: https://www.callcentrehelper.com/the-... Lower Attrition: https://www.callcentrehelper.com/top-... Abbreviations: https://www.callcentrehelper.com/call... Agent Tricks: https://www.callcentrehelper.com/7-tr... For more content from us at Call Centre Helper, check out: Our Website: https://www.callcentrehelper.com Our Upcoming Webinars: https://www.callcentrehelper.com/webi... Our Podcast: https://www.callcentrehelper.com/podc...